Emerson Street Frequently Asked Questions
What is Emerson Street?
Emerson Street is a premium women’s licensed apparel brand with over 70 collegiate licenses nationwide. We specialize in elevated, fashion-forward collegiate clothing, accessories, and giftable products designed for fans who want luxury, comfort, and team spirit in their everyday style.
What other brands are part of Emerson Street?
Our family of brands includes:
- Shelby & Grace – our trend-forward collegiate apparel and accessories line designed for younger fans and campus retailers.
- Nightshirt in a Bag – The Original Nightshirt in a Bag®, known for witty, oversized cotton sleep shirts and giftables.
- Country Club, Golf, and High School Collections – seasonal and specialty collections beyond college apparel.
Do you carry officially licensed collegiate products?
Yes. Every collegiate item we design is officially licensed through our university partners and approved by collegiate licensing boards.
Orders & Shipping Information
Where do you ship?
We currently ship within the United States. If you need international delivery, please reach out to our customer service team for assistance.
How long will my order take to ship?
Most orders ship within 2–4 business days. During peak seasons (holidays, back-to-school, major sporting events), processing times may be slightly longer.
How can I track my package?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can follow your package directly through the carrier’s site.
Can I update or cancel my order after it’s placed?We begin processing orders quickly, but we’ll do our best to help. Please contact customer service as soon as possible with your order number.
Why do not all of our licensed schools appear on the website?
Emerson Street holds licenses with more than 70 universities. However, not every institution is represented on our website at all times. Several factors influence online availability, including:
- University Web License Agreements: Some universities impose specific restrictions on how and where licensed products may be sold online. These agreements may limit sales to approved marketplaces—such as Fanatics or official campus bookstores—or restrict certain product categories from appearing on independent brand websites.
- Licensing and Approval Requirements: Each university maintains its own branding guidelines, approval processes, and product standards. In some cases, these requirements limit our ability to offer certain schools or styles through direct-to-consumer channels.
- Seasonal Assortments and Production Planning: Our collegiate collections are developed seasonally, and not every licensed school is produced during each planning cycle.
- Retail Commitments and Exclusive Partnerships: Select universities or product lines may be allocated to wholesale partners, campus retailers, or regional stores through exclusive agreements, which impacts what is available for direct online purchase.
We update our online assortment regularly. If you are seeking products from a specific university, our customer service team can confirm availability or direct you to an authorized retail partner.
Returns & Exchanges Information
What is your return policy?
We accept returns on unworn, unwashed items with original tags within 30 days of delivery. Gift items must be returned with all included packaging (including Nightshirt in a Bag® drawstring bags).
How do I start a return or exchange?
Please visit our Returns page or contact customer service with your order number and the item(s) you’d like to return or exchange.
Are sale items final sale?
All clearance or final sale items are not eligible for returns or exchanges unless the product arrives damaged.
Sizing & Product Details
How does Emerson Street sizing work?
Sizing varies by style. Each product page includes a size guide with garment measurements to help ensure the best fit. Nightshirt in a Bag® products are one-size-fits-most and are intentionally oversized.
What materials do you use?
Our apparel is crafted from high-quality, comfortable fabrics selected for durability, softness, and everyday wear. Product pages list exact fabric content and care instructions.
How should I care for my Emerson Street clothing?
We recommend washing apparel on a gentle cycle with like colors and laying flat or hanging to dry. Specific care instructions are included on each product tag.
Wholesale & Retail Partners
Do you offer wholesale?
Yes. Emerson Street partners with major retailers including Fanatics, Dillard’s, Belk, Follett, and school-specific stores nationwide. We also offer wholesale purchasing through Faire.
Who should I contact for wholesale inquiries?
Wholesale buyers can reach out directly through our Wholesale page or find us on Faire to place orders for Emerson Street, Shelby & Grace, and Nightshirt in a Bag.
Licensing & Custom Programs
Can you create custom apparel for universities or special events?
Yes. We work directly with colleges and universities on custom collections, special events, alumni programs, and exclusive retail releases.
Do you provide apparel for golf shops, country clubs, or high schools? We do. Our extended categories include golf, country club, and high school lines. Contact us for information on partnerships and ordering.
Do you restock sold-out items?
Select bestsellers are restocked seasonally. If an item is out of stock, you can sign up for restock alerts on the product page to be notified immediately when it returns.
How can I contact customer service?
Email us anytime through the Contact page. A member of our team will respond as soon as possible.
How can I place a wholesale order?
You can order through:
- Direct wholesale account with Emerson Street
- Our Faire shops (Emerson Street, Shelby & Grace, Nightshirt in a Bag)
Seasonal line sheets and custom order programs available upon request
Do you work with national retailers?
Yes. We have long-standing wholesale partnerships with Fanatics, Dillard’s, Belk, Follett, regional retailers, and school-specific stores.
Can independent boutiques and campus stores order directly?
Absolutely. We supply hundreds of independent retailers, campus bookstores, resort shops, and lifestyle boutiques nationwide.
Wholesale Program Details
What are your opening order minimums?
Minimums vary by brand and category. Please contact our wholesale team or refer to our Faire shop for current minimums.
Do you offer reorder minimums?
Reorder minimums are generally lower than opening orders and vary by product category.
Can I mix styles or licenses within an order?
Yes, as long as minimums are met, orders can be mixed across styles, schools, and categories.
Do you offer volume discounts?
Volume-based pricing may be available for large accounts, seasonal buys, and university bookstores. Contact your sales representative for details.
Lead Times, Shipping & Fulfillment
What is your standard lead time?
Stocked items typically ship within 5–10 business days.
Seasonal or made-to-order collegiate products have varying lead times based on licensing and production calendars.
Which carriers do you use?
UPS and USPS for most shipments. Freight options are available for large orders.
Can I request split shipments?
Yes. Split shipments are available upon request and may incur additional fees depending on order size and destination.
Product, Customization & Licensing
Do you offer custom apparel for universities or events?
Yes. We collaborate directly with universities, alumni groups, athletic departments, golf tournaments, and campus events to create exclusive custom designs.
Can I request exclusive designs for my store?
Exclusive artwork, local designs, and school-specific capsules can be created depending on order volume and license guidelines.
Do you provide products for golf shops and country clubs?
Yes. Our golf and country club collections are available wholesale and can be customized with embroidered club logos.
What about high school programs?
We offer a growing line of licensed and non-licensed high school apparel and accessories. Minimums vary by region and school.